Blog
Don’t Be Right, Be Early
Seven years ago, a member of the Zoom video conferencing sales team worked hard to demonstrate the value of their service to me. She emailed, she Zoomed, she answered questions. And I didn’t sign up. ‘I will one day,’ I promised. ‘Just not now. It’s just too early for me.’ Which was true. Few of…
On Certainty
Nobody creates from a place of certainty. You can’t predict the future. You never could. Nobody can. Despite this fact, you took action in the past. You made brave decisions without absolute proof. You loved without knowing if your love would be rejected or returned. You did things you were not sure
Permission To Reset
We’re used to using the reset button on our devices to reboot them. We think nothing of shutting down our technology and starting again. We didn’t know how to do that for ourselves and humanity until this week. We’d forgotten we could come together as communities and nations and agree to pause for t
Care To Lead
You don’t know Hitesh Palta. Not many people do. Mr Palta is not famous. He doesn’t have a fancy title or a massive Instagram following. He doesn’t occupy a powerful position in government, and nobody asked his opinion about how to alleviate our current global health and economic crisis. Mr Palta is
On Safety
We know, as Maslow described, that our most basic needs are physiological and safety. If these needs aren’t met we stumble, we stall and we stop being caring and creative. Safety is a state, but it’s also a feeling. We can be perfectly safe yet feel fearful. Fear is more contagious than any virus. A
Build a Reputation
My friend Anna has been going to the same hairdresser for ten years. She’s never trusted anyone else to cut her hair in all that time. Now though, she has no option because her stylist just had a baby, and she’s on maternity leave. When Anna sat in the new stylist’s chair, she was so…
What Separates This From That?
When we’re not simply driven by price how do we choose what to buy? We tell ourselves a story about quality, design, durability, or provenance. But often as we rationalise about the advantages of one product or service over another, the differentiator we perceive is the degree of love and care that’
The Captive Vs. The Captivated
When people are given the microphone or stand on a stage, they have our attention, we listen. They have a captive audience for eighteen minutes, an hour or maybe a day—if they’re lucky. Here’s the thing, you don’t need a captive audience to be heard. You need better true stories, well told. You don’
Influence Vs. Impact
In a world where attention has become both currency and commodity, it’s tempting to believe there’s a direct correlation between influence and impact. The modern definition of an influencer is someone who can persuade people with their recommendations. But it turns out, the people who have the great
Are You Ready To Find Your Voice?
Eleven years ago, as I was pivoting my business, I began reading a new book. I was barely two paragraphs in when the following sentence stopped me in my tracks. ‘Either you’re going to tell stories that spread, or you will become irrelevant.’ Those words, written by my friend and colleague, Seth God
What Does Being Successful Mean To You?
This question about success is one that members of the Right Company have been reflecting on this past week. It seems like a question that should have a straightforward answer. After all, if success is something we aspire to, we must know what our ambitions are. If we don’t know where we want to go,
The Myth Of The Gifted Storyteller
Over and over again, we’ve heard people like Steve Jobs described as ‘a gifted storyteller’. We’ve come to believe that storytelling is an art reserved for the chosen few—that great storytellers are born, not made. How can that possibly be true? What all great storytellers have in common is more tha
The Efficiency Paradox
The young woman got off the tram, carried along amid the throng on their way to the various law firms along Collins Street. She walked briskly, heels clacking, her big Beats headphones clamped over her ears. Two bags were slung across her body. One leather contained her laptop, the other made of clo
Promises Worth Keeping
While I was out walking this weekend I came across a sign on a shop door detailing the opening times. It read: MONDAYS—probably TUESDAYS-probably WEDNESDAYS—probably not sure Not SURE! THURSDAYS—OPEN FRIDAYS—OPEN SATURDAYS—OPEN SUNDAYS—OPEN MAY BE LATER FOR OPENING (SORRY! LIFELONG HABIT) BUT TRYING
The Sliding Scale Of Ambition
There are many ways Leanne could leverage the success of her popular hair salon. She could extend her opening hours or enter national competitions. She could hire more stylists and open more branches. She could create a line of hair products or franchise her business process and ideas. But Leanne ch
On Strengths
If a friend or colleague asked you to list their strengths, I’m guessing you’d have no trouble coming up several of their attributes. But if they asked you to share a list of your strengths you’d likely hesitate. Why is that? We don’t spend a lot of time reflecting on our skills and talents, because
Opportunity Knocks
There was a talent show on television when I was a child called, Opportunity Knocks. It wasn’t unlike some of the reality talent shows broadcast on TV today. It was lower budget and had a lot less glitz and glamour. Prospective contestants wrote to the show’s producers via snail mail pitching to aud
Say It Like You Mean It
Empathy is an essential skill for anyone who wants to make a living by serving others. A big part of our job is to show those people that we see, hear and can help them. But there’s a fine line between fake intimacy and genuine sincerity in a sales conversation. We’ve all been subjected to…
The Best Stories Are Lived
It’s Sunday afternoon, and I’m visiting the smallest branch of my favourite chocolate shop. It’s a fourth-generation, family-owned and operated business, and it shows. The enthusiasm of the assistants is palpable. ‘I’ve never worked for a company like this,’ the woman behind the counter says. ‘I’ve
Better For Your Being Here
In our rush to make a living, we sometimes lose touch with the reason our work matters. In our impatience to make other people care, we often lose sight of why we started. In our eagerness to make an extraordinary impact, we forget it’s in ordinary moments that we leave the world better for our…
