Strategy
1,155 posts
9 Elements Of The Perfect Pitch
This image was captured in Marrakech at the largest open air market in Africa. On the day the photo was taken the market was apparently in full swing, complete with everything from average snake charmers, to exceptional orange juicers and trinket traders. The photographer captures how many of the to
The Only Reason You’re In Business
When you don’t answer the phone after the third ring. When the wait staff you hired forget to look people in the eye. When you make it easy for people to sign up and say yes, but penalise them for changing their minds, you are forgetting the only reason your business exists and why it…
The Best McDonalds Adverts McDonalds Never Made
The golden arches might be ubiquitous, but now we can and do, choose to ignore advertising campaigns created by even the biggest global companies. We skip commercials and we switch off, while marketing departments spend plenty best guessing what might capture us for a few more seconds. What fascinat
The Purpose Of Branding
If a brand is more than just a logo, a tagline and the colour of the packaging, then what is branding? Branding is simply turning up the volume on your mission Branding is not something that’s arranged on the surface, like a stiffly coiffed hairstyle on a fashion model. It takes place from the insid
The First Question Every Marketer Must Ask
It doesn’t matter if you are solopreneur hacking code in your bedroom, or a challenger brand trying to launch the next big thing. In fact this rule of thumb applies as much to high school kids begging for an extension on their end of semester essay assignment, as it does to Apple pitching us the…
Why You Need A Mission More Than A Website
Nine times out of ten when I consult with clients they are impatient to get to work on the tactical side of spreading their idea. They wonder about what website and social media platforms to use. They worry about design elements and website functionality. Maybe you do too? Of course you want to get
Why Instagram Changes The Face Of Marketing
It’s no secret that I’ve been a huge advocate of Instagram as a customer engagement and brand storytelling tool since Pintrest was knee high to a grasshopper. I’m amazed that more brands are not taking advantage of what I believe is one of the most rich marketing and brand storytelling opportunities
Jimmy Choo Doesn’t Sell Shoes
Jimmy Choo has spent the past fifteen years successfully selling exactly the same thing over and over again and that thing isn’t leather or heels. When a woman holds or covets a pair of Jimmy Choos, she isn’t imagining how the shoes will feel on her feet, she’s fantasizing about how she will feel in
Why Fascinate?— An Interview With Sally Hogshead
If you haven’t read Fascinate by Sally Hogshead go out and grab yourself a copy. In the book Sally explains how fascination plays a role in every type of decision making, from the brands you choose to the songs you remember, from the person you marry to the employees you hire. And by activating the…
Show Them What You’re Made Of
You could wait around until the CEO rubber stamps your ideas. Your book can gather dust for years until an agent discovers your writing and you can while away a decade in a cubicle wondering when Saatchi and Saatchi will call. Or you can simply show the world what you’re made of and pick yourself.…
Why ‘How To’ Is The Wrong Place To Start
I hardly ever write ‘how to’ posts, even though they are a great way to drive ‘traffic’ to your blog. If you want to do that, go write a great list post. Focusing on the ‘how to’ stops you thinking about the why and the what first. Most companies question, how they will get their…
What If Post-it Told A Different Story?
Everyone knows what Post-its do. You know they come in every colour, all sorts of shapes and sizes, easy peel and super sticky. And yet Post-it keeps telling you that stuff in its marketing. They tell you the things you already know about features and benefits. Stories that don’t mean much, that any
How To Get Million Dollar Marketing For Just £3
The UK supermarket chain Sainsbury’s just scored millions of dollars worth of marketing for £3 and the price of a postage stamp, by simply employing someone who gave a damn. This is a heart warming story of a customer service employee who used his initiative, didn’t behave like a cog and treated a t
Keeping Your Promises
Communicating inbox to inbox, no longer being eye to eye, makes it easier to say no. The flip side is it also makes it easier to say yes. Interacting online makes giving your word and then breaking it in just a few hundred characters a lot less complicated. Excuses trip more easily off the keyboard,
Only We
Starbucks has been the only coffee chain since the 90’s where you can legally buy a Frappuccino®. Try selling a whipped iced coffee with that name and you’ll be busted by the intellectual property police. You can’t call your customer service centre the Genius Bar® either, that doesn’t mean you can’t
The Comparison Trap
At the gym I can’t take my eyes off the tall, svelte, Scandinavian goddess who is sweating elegantly, on the cross trainer just in front. When I’m attempting a less than elegant blossoming lotus, I long for the balance and flexibility of the raven-haired beauty on the yoga mat alongside. With regula
It’s All Been Done Before
This is what I call ‘the pioneer’s lament’. It’s been my personal lament many a day. It goes something like this… You have a great idea. It could be for a product, service, a book, blog post, or a new kind of dog food. You start planning, taking notes, visualising the impact of said thing…
The Secret To Creating Products People Buy
The secret to the success of Facebook, Pampers, Innocent drinks, Instagram, Basecamp, Little Miss Match, Marie Forleo.com and on and on, comes down to one thing. The ability to stand in the customer’s shoes and see the world from where they are at. Have you questioned what you client’s worldview is
Even The Big Guys Are Guessing
A couple of days ago Cadbury did their first product launch on Google+. The launch was an experiment, their best guess and they went with it. Even they don’t know for sure what will work and what won’t. Yes, they pay people to help them with the process of being more sure, but they never…
The Story You Tell Is A Choice
The story you tell is a choice. Creating a series of lines in the sand. Symbolic of values that you’re not willing to compromise on. Your brand can’t be all things to everyone. This and that. The brands that stand out, that have soul, that win by being different, choose. They choose to stand for…
