brand values

Well-Designed Moments Build Brands

That moment when the airline tells you that lost luggage is just a fact of life, or the sales assistant can’t exchange a faulty shirt on the spot because of company policy is a crack in the foundation of the brand. In that moment you begin to disconnect and feel like you don’t belong. Every…

Reframing How You Think About Customers

How many business books have you read where you are urged to think about how to capture the attention of your ‘prospects’? Quite a few I reckon, I’ve read them too, and something about the use of that word in particular always makes me squirm. A ‘prospect’ by definition is either a potential source

Why You Need To Change How You Think About Success

From the outside looking in success looks so easy. Successful people make it all look a bit like falling off a log. It’s easy to think that success happens in the moment, or is catalysed by one major event. Like being stranded while travelling, deciding to charter a flight and then selling tickets t

What’s The Purpose Of A Brand Story?

If you’ve got a great product or a killer service why do you need a brand story? You only have to look as far as your local cafe or boutique fashion labels to see that all brands are not created equal, and what usually separates the successes from the failures is a good story. The…

The World Is Calling You. Be Ready

Turn Up The Volume On Your Mission

Whatever your idea, whatever you market, sell or promote, whether it’s a cause, art, products or services, the way you differentiate from your competitors is by turning up the volume on your mission. Products can be similar, but missions are unique You don’t want people to buy your stuff, you want t

The Only Reason You’re In Business

When you don’t answer the phone after the third ring. When the wait staff you hired forget to look people in the eye. When you make it easy for people to sign up and say yes, but penalise them for changing their minds, you are forgetting the only reason your business exists and why it…

The Purpose Of Branding

If a brand is more than just a logo, a tagline and the colour of the packaging, then what is branding? Branding is simply turning up the volume on your mission Branding is not something that’s arranged on the surface, like a stiffly coiffed hairstyle on a fashion model. It takes place from the insid

Why You Need A Mission More Than A Website

Nine times out of ten when I consult with clients they are impatient to get to work on the tactical side of spreading their idea. They wonder about what website and social media platforms to use. They worry about design elements and website functionality. Maybe you do too? Of course you want to get

What If You’re Not Selling To Joe?

In a Googleised world it’s now possible to get a logo designed within a few short days for just $40. I know because my friends at the design agency Mat Dolphin wrote a post about it for Creative Review, The £25 Logo. What’s a designer, a freelancer or a creative entrepreneur to do? You’re not…

Show Them What You’re Made Of

You could wait around until the CEO rubber stamps your ideas. Your book can gather dust for years until an agent discovers your writing and you can while away a decade in a cubicle wondering when Saatchi and Saatchi will call. Or you can simply show the world what you’re made of and pick yourself.…

Giving A Damn Is Seriously Underrated

My boys had a sick rat last week. At the vet’s she was weighed and had her chest listened to. The vet sent her home with an antibiotic and instructions. If she didn’t get better very quickly the outlook wasn’t good. At ten the following morning I got a call from the vet nurse. She…

How To Get Million Dollar Marketing For Just £3

The UK supermarket chain Sainsbury’s just scored millions of dollars worth of marketing for £3 and the price of a postage stamp, by simply employing someone who gave a damn. This is a heart warming story of a customer service employee who used his initiative, didn’t behave like a cog and treated a t

What Is A Brand?

The American Marketing Association defines a brand as, “A Name, term, design, symbol, or any other feature that identifies one seller’s good or service as distinct from those of other sellers.” Brands are much more to us than designs and symbols that differentiate. There are an infinite number of de

Keeping Your Promises

Communicating inbox to inbox, no longer being eye to eye, makes it easier to say no. The flip side is it also makes it easier to say yes. Interacting online makes giving your word and then breaking it in just a few hundred characters a lot less complicated. Excuses trip more easily off the keyboard,

When What You Sell Isn’t What You’re Selling

Yesterday I skipped the early gym session, packed up my mac book and headed out to the hair salon. This particular salon runs a no appointment system, it’s first-come first-served. So I got there almost an hour before they opened, sat on the floor outside and worked. Ten minutes later another lady a

Only We

Starbucks has been the only coffee chain since the 90’s where you can legally buy a Frappuccino®. Try selling a whipped iced coffee with that name and you’ll be busted by the intellectual property police. You can’t call your customer service centre the Genius Bar® either, that doesn’t mean you can’t

The Story You Tell Is A Choice

The story you tell is a choice. Creating a series of lines in the sand. Symbolic of values that you’re not willing to compromise on. Your brand can’t be all things to everyone. This and that. The brands that stand out, that have soul, that win by being different, choose. They choose to stand for…

If Only

If only there were 26 hours in each day. If only they understood. If only the competition didn’t compete. If only there was more space. If only the economy wasn’t in such a mess. If only chocolate didn’t taste so good. If only the gym wasn’t so far away. If only they hadn’t launched first.…

Embrace Your Singularity : An Anthem To You

The secret of the most successful brands and similarly the most fulfilled people in the world, is that they know what they’ve got and they are not afraid to show it. They embrace their uniqueness and singular ideas, then tell the best story they can to the right people. Do you? That’s how I started…