leadership
203 posts
The Real Reason The Microsoft Store Is Empty
Clues about what matters to people and how their emotions drive their choices are all around us and there’s no better time to see evidence of this in action than during the festive season. Slate recently posted two images that tell two very different brand stories. Both photos were taken on what sho
Seth Godin Is Coming To Australia
Seth’s never made it to Australia before, but he’s finally coming next year. Yes, those were cartwheels you imagined! Anyone who has been following Seth’s work for a while knows that this is a big deal. I’ve got no idea if he’ll make it back ever again, but I’m thrilled that he’s coming this time.…
Doing Work That Matters
My maternal grandfather died in his sleep, while my mother aged just four, lay breathing next to him. She was number ten of eleven children. Ten years later mum was sent to work at a biscuit factory. She hated it from day one. At the end of that first shift she told her mother that…
What Are You Promising?
I loved Ryan’s corner shop when I was a little girl. The smells of freshly delivered bread mingled with newsprint from the Evening Herald. It was a relief that Mr Ryan knew exactly what kind of ham your mother would want, without you having to explain in detail the part about making sure it was…
Your Work Is A Gift. Talking With James Victore
Your work is a gift. Doesn’t this stop you in your tracks for a second? That’s what it did to me when I saw James’s Victore’s talk on the subject (well worth bookmarking to watch later). James runs an independent design studio in Brooklyn, he is known for his original thinking and unforgettable work
Why You’re Stuck And The Perils Of Peer Gazing
There’s so much cool stuff ‘out there’. So many great ideas already being brought to market. And plenty of people who have done the things (or similar), that you want to do. The trouble is you can’t find a way to stop marveling and being just a teeny bit overawed by them. The Internet has…
Content Is Not King
If you Google these four words you’ll get over 600 million search results in less than 0.2 seconds. Amongst these links you will read articles about putting as much content ‘out there’ as you can. Others will urge you to ditch advertising and create content instead, because content is the new way to
The Best Brands Are Mirrors
The genius of the ‘Dove Sketches’ campaign wasn’t that it highlighted the issues women have around body image and beauty, it was that it held a mirror up to every one of us. It tapped into our collective vulnerability on a visceral level. Brands like Dove, Instagram, Harley-Davidson, Virgin, Nike, M
Rethinking The Great Email Smash And Grab
The world has conditioned us from toddlerhood to understand that ‘most’ is what matters. Even a two year old instinctively knows that having just one more chocolate chip cookie than his sister is a good thing. Life teaches you that the people with the most win and so the quest for more begins pretty
The Fortune Cookie Principle. The Keys To Telling Your Brand Story
I’ve been working to get my new book into your hands for the past nine months, so I’m thrilled to let you know that The Fortune Cookie Principle: The 20 Keys to a Great Brand Story and Why Your Business Needs One is now available on Amazon. The Kindle edition is on sale at the…
Why More Is The Wrong Place To Start
The end goal of all marketing is more. More customers or subscribers. More sales and increased profits. This is the reason business strategy questions and answers often begin, (and end) with the ‘how to’ of getting more. But more is the wrong place to start for two reasons. When you begin by asking,
What Kills Big Companies?
For over a century Kodak knew that what was important to its customers was “Kodak moments” not their innovation and patents, (well their marketers did anyway). And yet they failed to translate that knowing into staying relevant to their customers. “Sales + Customers = Nothing Broken is the formula f
Why I’m Doing This. Questioning What’s Important
It’s rumoured that Tumblr founder David Karp will get $250 million from the deal his company signed with Yahoo earlier this week. Do you think that’s what really matters to him? Was this the prize he had his eye on six years ago when he started? Could money have been the answer that was top…
The Secret Of Disruptive Innovations
When the online eyewear retailer Warby Parker began selling boutique-quality glasses at a $95 price point they weren’t just trying to undercut the bigger players in the industry. Of course they did that and more, growing the company by 500% in just a year and mostly by word of mouth. The average cus
What’s Your Plan For The Other 364 Days?
It’s interesting to watch businesses of all stripes trying to attach a layer of Mother’s Day meaning to their brands. I’m not sure how you surprise your Mum with running shoes from the “40% off women’s sports shoe sale”. Finding a way to jump on the bandwagon of the day doesn’t take a lot of…
The Real Job Of The Genius
On a recent trip to the Genius Bar at the Apple Store I discovered the real job of the Genius. While you might think that the role of the Genius is to fix things, it’s not. The first job of the Genius is to acknowledge your problem and to change how you feel. Chad told…
What’s Wrong With Business Communication And How To Fix It
Business has got a problem. It’s pervasive, eats away at human connection and strips meaning from our interactions. While trying to be professional and sound more knowledgeable we’re sanitising and jargonising our conversations. This is killing our ability to communicate. So how do we transition fro
Tina Roth Eisenberg On Trusting Your Gut And Following Your Passion
Have you ever had an idea you thought might work that still hasn’t seen the light of day? If you’ve longed to bring something you’re passionate about to life it might be time to watch the video chat I had with Tina Roth Eisenberg. Tina is a Swiss designer based in New York who runs…
Tell The Story You Want To Tell
You are not the first person (or the last) to admit that you’ve ended up doing the wrong thing. For the wrong people. For the wrong reasons. Something that didn’t bring you the joy you thought it would. If you’ve ever wound up at the end of a path that you have chosen and wondered…
Why Is Giving Easier Than Taking?
From my first day at school (the day after I turned four,I don’t think my mother could wait a minute longer), we were taught that giving was a great thing. It was a convent school and every day Sister Collette would come around with a box and collect our pennies for babies in Africa. They…
